We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 4-17 business days from the date that it is placed.
Verification Delivery Processing Shipping
A confirmation email will be sent to you once the order is authorized and verified. We prepare your order immediately after verification. With this time frame, order cancellations or changes are difficult, however, we will strive to support your request.
It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.
Shipping & Delivery
SHIPPING TIME (BUSINESS DAYS)
The Rest Of The World
Note: Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam and Alaska cannot be delivered via express.
* Free Express Shipping On all Order Above $100 On US.
* Please allow 1-2 days for your order to be processed. If your order was placed after 4pm EST, it will begin processing on the next day.
*All estimated shipping times do not include clearance/customs delays
* We do not ship to APO/FPO addresses
*All shipments will be dispatched from New York when stocks are sufficient; otherwise, orders will be dispatched from our Hong Kong operation center through DHL.
Tracking an Order
You will receive an email with a tracking code for your use in tracking the whereabouts of your package. Please ensure your shipping address and contact information are correct before placing the order. We are unable to reroute a shipment after it is sent out. We are not responsible for incomplete deliveries due to an invalid or incorrect address provided by the customer.
If the tracking information shows that your package has been delivered, but you haven’t received it. Please refer to the following:
Check your mailbox or ask your front office first
A pickup notice might be left by the courier if you are not available upon delivery
Check with your neighbors, friends and family members living at the same address
Go to the tracking page and request a proof of delivery
Packages through standard shipping does not require a signature. We are not responsible for lost or stolen packages in transit. If you suspect your package lost or stolen in transit, please file a claim with the courier. In the case that your package is delivered to the wrong address, please contact the courier directly to open an investigation and redeliver the package to the correct address.
If you have any further questions on the above, our customer service team would be happy to assist, please send us an email at email@example.com and we will reply to your inquiry promptly. Thank you for your patience!
If you're not 100% satisfied with your purchase, we guarantee a rapid and convenient return process.
U.S. Hassle-Free Returns
You may return some item(s) within 60 days from when the order was placed.
1. Sign into your account. 2. Find the order in My Orders, click the “Return Item” button. 3. Select the item(s) you would like to return, indicate the reasons, and submit. 4. Print the return label and securely tape it on the outside of your return package. 5. Call the post office to arrange a collection or drop off at your nearest post office.
If you prefer to return the item(s) using the mail carrier of your choice instead, please ship the item(s) you are returning to us at the following address (the shipping charges must be paid by customer in this case. We also recommend using the shipping method with tracking to ensure safe and timely delivery of your return):
Hehe Investment Inc. Returns 160 East 48th St. 4O New York, NY 10017
Please ensure that the return is executed with care to avoid any damage to the returned items.
Once the returned item(s) are received and inspected by FANCI.ME, the refund for eligible returns (unused and undamaged items in original packaging) will be processed within two weeks. Please note the refunds will be released to the original method of payment.
If you have any questions in regards to your returns or exchanges, please contact us at firstname.lastname@example.org.
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
We will issue your refund to your payment account within 7 business days after your return items arrive.
We accept a number of secure and convenient payment methods:
The most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.
2. Credit Card Via Paypal:
Credit card via Paypal (Visa, MasterCard, Discover, American Express, etc.) For USA customers only at the moment.
3. Credit Card:
Buyers can pay securely by credit card directly.
A We accept American Express, Apple Pay, Diners Club, Discover, JCB, Mastercard, Venmo, Visa. All submitted personal and payment information is encrypted and secure.
You may also pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to WWW.FANCI.ME
*For all products purchased at FANCI.ME, customers do not need to pay sales tax for the order. All order prices are included in sales tax.
Welcome to our F.A.Q! If your question is not answered below, please feel free to email email@example.com regarding any problems or questions you might have.
1. How to place an order?
Select your favorite collection then click product details
Select your size and click on the 'ADD TO SHOPPING CART' button on the product page.
Review the items in your shopping bag by clicking the 'MY CART' at the right top of the page.
Click on 'PROCEED TO CHECKOUT' to complete your order.
2. How to track orders?
Once your order has been dispatched, you will receive an email containing an air waybill number, which you can use to track your order online. If you are registered with us, you can also follow delivery by signing into your account and selecting My Account, followed by My Orders.
3. Do you have any physical stores?
Unfortunately, FANCI.ME is an e-commerce retailer only, FANCI.ME does not have any physical locations.
The FANCI.ME headquarter is located in 135 E 57 ST SUITE 16-106 , NEW YORK NY 10022
4. Do you offer ring sizing or engraving?
The standard size for rings on our site is a 7, but FANCI.ME does have other sizes available on select pieces which will then appear in a drop-down selector. If you do not find the size you need and would like the ring sized to fit, FANCI.ME recommends you consult your local jeweler for resizing options. You can also have a ring guard placed inside of the band to secure it in place. FANCI.ME does not offer engraving options.
5. Once I register on your site will I be able to view my order history?
Once you are registered on our site you will be able to view current orders as well as previous ones.
6. Will I pay sales tax on my order?
For all products purchased at FANCI.ME, customers do not need to pay sales tax for the order. All order prices are included in sales tax.
7. What is your returns or exchanges policy?
FANCI.ME handles returns on a case-by-case basis with the ultimate objective of making our customers happy. FANCI.ME stands behind our goods and services and wants customers to be satisfied with them! One-off exchange or return is accepted with the original receipt within 60 days of receiving the package. Items must be presented in new condition with original packaging and must not have been worn.
FANCI.ME's earrings cannot be exchanged or returned due to hygienic reasons.
The shipping fees and the related costs of the returned and exchanged products shall be responsible by customers except for faulty items on arrival.
Products will be exchanged or refunded after we examined your returned product(s) with product defects. Please note that the whole return process may take up to 4 weeks.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Please contact our Customer Care team by emailing customer care for further return procedures.
8. How can I change or cancel my order after it has been submitted?
You have 30 minutes to change your order from the time the order is submitted. Payment or billing information cannot be altered once an order is placed. To request changes to your order, you must contact Customer Service. We are available 24 hours a day, 7 days a week.
EMAIL US: firstname.lastname@example.org
LIVE CHAT HELP
CONTACT US ANYTIME BY Facebook Messenger
9. How can I get my refunds?
FANCI.ME will process your return within 7-10* business days of receipt and apply a credit to your original payment method. The appropriate tax amount by item will be included with your refund. Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as payment originally used for the purchase
10. Order Processing
Normal order processing can take between 1-3 business days (Monday – Friday).