We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 4-17 business days from the date that it is placed.
Verification Delivery Processing Shipping
Verification
A confirmation email will be sent to you once the order is authorized and verified. We prepare your order immediately after verification. With this time frame, order cancellations or changes are difficult, however, we will strive to support your request.
It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.
Shipping & Delivery
Shipping Fee
COUNTRY |
STANDARD |
CARRIER |
COSTS |
SHIPPING TIME (BUSINESS DAYS) |
United States |
USPS |
$12 |
2-5 days |
Canada |
DHL/4PX |
$12 |
7-12 days |
The Rest Of The World |
DHL/4PX |
$18 |
7-20 days
|
Note: Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam and Alaska cannot be delivered via express.
* Free Express Shipping On all Order Above $100 On US.
* Please allow 1-2 days for your order to be processed. If your order was placed after 4pm EST, it will begin processing on the next day.
*All estimated shipping times do not include clearance/customs delays
* We do not ship to APO/FPO addresses
* All shipments will be dispatched from New York when stocks are sufficient; otherwise, orders will be dispatched from our Hong Kong operation center through DHL.
You will receive an email with a tracking code for your use in tracking the whereabouts of your package. Please ensure your shipping address and contact information are correct before placing the order. We are unable to reroute a shipment after it is sent out. We are not responsible for incomplete deliveries due to an invalid or incorrect address provided by the customer.
If the tracking information shows that your package has been delivered, but you haven’t received it. Please refer to the following:
- Check your mailbox or ask your front office first
- A pickup notice might be left by the courier if you are not available upon delivery
- Check with your neighbors, friends and family members living at the same address
- Go to the tracking page and request a proof of delivery
Packages through standard shipping does not require a signature. We are not responsible for lost or stolen packages in transit. If you suspect your package lost or stolen in transit, please file a claim with the courier. In the case that your package is delivered to the wrong address, please contact the courier directly to open an investigation and redeliver the package to the correct address.
If you have any further questions on the above, our customer service team would be happy to assist, please send us an email at service@fanci.me and we will reply to your inquiry promptly. Thank you for your patience!
Return Policy