1. Sign into your account.
2. Find the order in My Orders, click the “Return Item” button.
3. Select the item(s) you would like to return, indicate the reasons, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Call the post office to arrange a collection or drop off at your nearest post office.

If you prefer to return the item(s) using the mail carrier of your choice instead, please ship the item(s) you are returning to us at the following address (the shipping charges must be paid by customer in this case. We also recommend using the shipping method with tracking to ensure safe and timely delivery of your return):

Hehe Investment Inc.
Returns
160 East 48th St. 4O
New York, NY 10017

Please ensure that the return is executed with care to avoid any damage to the returned items.

Once the returned item(s) are received and inspected by FANCI.ME, the refund for eligible returns (unused and undamaged items in original packaging) will be processed within two weeks. Please note the refunds will be released to the original method of payment.

If you have any questions in regards to your returns or exchanges, please contact us at service@fanci.me.

Return Conditions

Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

Refunds

We will issue your refund to your payment account within 7 business days after your return items arrive.