Shipping & Returns
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 4-17 business days from the date that it is placed.
Verification Delivery Processing Shipping
A confirmation email will be sent to you once the order is authorized and verified. We prepare your order immediately after verification. With this time frame, order cancellations or changes are difficult, however, we will strive to support your request.
It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.
Shipping & Delivery
SHIPPING TO USA
|CARRIER||COSTS||SHIPPING TIME (BUSINESS DAYS)||CARRIER||COSTS||SHIPPING TIME (BUSINESS DAYS)|
|United States||USPS||FREE for all orders||6-8 days||DHL/USPS||FREE for all orders||2-4 days|
Note: Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam and Alaska cannot be delivered via express.
* Please allow 1-2 days for your order to be processed. If your order was placed after 4pm EST, it will begin processing on the next day.
* All shipments will be dispatched from New York when stocks are sufficient; otherwise, orders will be dispatched from our Hong Kong operation center through DHL.
1. Sign into your account.
2. Find the order in My Orders, click the “Return Item” button.
3. Select the item(s) you would like to return, indicate the reasons, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Call the post office to arrange a collection or drop off at your nearest post office.
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
We will issue your refund to your payment account within 7 business days after your return items arrive.