Warranty
180 days Warranty
We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, Fancime may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Conditions and Exclusions
The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from Ace Picked.
Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product is also not covered.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
- Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
- Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
- Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
Care & Repair
PRODUCT CARE
Fancime jewelry collections have been designed and manufactured to the highest quality standards. Proper care and maintenance will preserve the beauty and shine of your fine jewelry. Periodic examination of clasps and settings to ensure a secure fit is recommended. Take care to avoid exposing jewelry to substances containing bleach or ammonia and remove your jewelry before swimming in chlorinated water or the ocean. Always put your jewelry on after you dress to avoid contact with perfumes, cosmetics or other household chemicals.
Storage
When it is not being worn, always store your jewelry in its original case. If this is impractical, use a suitably lined box or protective pouch. To avoid scratches, each piece of jewelry should be stored separately and bracelets should always be stored flat. Never store your Silver, Rosé or Notte jewelry in a leather pouch or bag. To avoid accelerated tarnishing always store your Silver, Rosé and Notte jewelry in the special pouches provided.
14K&18k Gold
Most gold jewelry can be safely cleaned with a non-abrasive jewelry cleaner. Always rinse completely and blot dry with a chamois cloth. Never use creamy jewelry cleaners on gold as they may containing harsh abrasives that will scratch the surface of the jewelry.
Silver
Exposure to air, dust or other elements, particularly those containing sulfur, may cause the sterling silver to tarnish more rapidly. There are a number of non-abrasive polishes on the market specifically designed to remove tarnish. Always read the warning label and take care when using polishes on jewelry containing gemstones. Never store your silver jewelry in a leather pouch or bag.
Gemstones
Special attention should be paid to gemstone jewelry. Avoid extreme temperature changes and contact with household chemicals. Never expose stones to hot solutions, abrasive cleaners or ultrasonic cleaners. With the exception of pearls, which require special care, gemstones may be cleaned with a non-abrasive jewelry cleaner.
Turquoise and pearl jewelry require special care to keep the stones looking their best. Never let these stones come in contact with creams, ammoniated liquid, nail polish remover OR chlorinated water (swimming pools, etc.).
Custom Ring Sizes
Fancime would love to keep all ring sizes in stock for our valued customers so orders ship without a wait. However, due to the custom nature of our products, all rings cannot be stocked in all sizes. to check ring size availability, please call us or email service@fancime.com
Repairs
Please accept our deepest apologies if any of our products need repair. Please contact the repairs department at service@fancime.com to arrange any repairs. All repairs are handled on a case-by-case basis. Charges are assessed once the item for repair has been received and evaluated by the Repair Representative.
If your order arrives broken or in an unacceptable condition, please inform the repairs department immediately. We apologize in advance for any inconvenience if this occurs and there will be no charge for this kind of repair. Please email the repair department at service@fancime.com to arrange any repairs. Please ship the order back within 15 days to avoid any delays or penalties.
